About The Pink Azalea

The Pink Azalea is a truly unique gift boutique, carrying personalized items for every occasion! We offer a variety of personalized items for weddings, graduation, birthdays, baby showers & more! Shop online and create a custom gift for someone you love today!

Frequently Asked Questions

What's the best way to contact the Pink Azalea?

You may contact us by e-mail. Our e-mail address is customerservice@thepinkazalea.com and we will make every effort to respond to all emails within a 72 hour period.

What services do you offer?

We offer many services such as embroidery, monogramming, appliques, logo digitizing, screen printing, heat transfer vinyl for shirts, vinyl decals, promotional products & custom corporate gifts. We do accept outside items for embroidery! You can either ship items to us or meet us locally in Greenville, SC. Please email us to connect! 

 

Do you embroider items not purchased from you?

We like to say, ‘If it’s not moving- we’ll monogram it!’ The Pink Azalea proudly offers embroidery services for items purchased outside of our online store. Our pricing varies depending on size and starts at just $10! Please keep in mind when bringing items not purchased through our store you will be required to sign a waiver stating that the Pink Azalea is not responsible for damages that could occur during the monogramming process. If you are unsure whether or not an item is able to be monogrammed, we would be happy to take a look at it via pictures emailed or we can setup a place and time to meet in Greenville, SC. Please email us to connect! 

What brands do you carry?

We carry many brands but we can’t offer all of the products we once carried in our store online. Special order scenarios are possible. Please email us to connect! Some of the popular brands we carry are:

  • Fetch Mart
  • The Write Occasion Calligraphy
  • Greensmill
  • Voluspa
  • Natural Life
  • Corkcicle
  • Tervis Tumbler
  • Mudpie Gift
  • Charles River
  • The Dish
  • Viv & Lou
  • Wholesale Boutique
  • MSC & more!

 

How long will it take to receive my online order?

Our processing time frame ranges depending on the item & quantity ordered. Please email us to confirm an item can be personalized & shipped by a certain date if you are concerned about an upcoming deadline. We offer expedited shipping for an additional charge but this will not change our processing time. Certain customized products require a minimum of 2-4 weeks for completion and these items will state lead times in the product details. All orders may be subjected to longer arrival times during high traffic seasons or from manufacturers experiencing delays in their supply chain due to COVID- 19. 

What is your return policy?

Due to the nature of personalized gifts, anything personalized is considered a final sale. If the item is not personalized, there is a 14 day return policy for credit. Items must be returned in a re-sellable condition. This means the item(s) cannot be used, worn, dirty, must be odor-free and have all original tags attached. Thank you for your cooperation!

Your satisfaction is our number one priority, if you are not satisfied with your order please contact us by email for resolution: customerservice@thepinkazalea.com

Do you have any tips for applying decals?
Step 1: Clean & dry the surface you wish to put your decal on. Your decal will stick to most surfaces like metal, glass, fiberglass, wood, acrylic, drywall etc.

Step 2: Take your fingernail and gently pull the thin transfer sticker away from the backing taking the decal with it. (The decal is sandwiched between a thick backing and a thin transfer sticker) If you see a portion of decal staying on the backing, slowly fold some back and press it back onto the transfer sticker. After you have removed the backing completely, you are left with the transfer paper and the decal.

Step 3: Position your decal where you want it and then take a credit card & finger and rub over the transfer sticker to press the air bubbles out and smooth the decal onto the surface. The decal is sticky so be sure you have it in the right position before pressing it into place.

Step 4: Slowly pull the transfer paper away at an angle. If any of the decal pulls away too, carefully push it back with the transfer sticker, rub on that portion again and then continue to pull transfer paper away.

Tip: Once decal is placed, avoid moving it & allow it to set without movement for as long as possible. Our decals are very durable but we recommend hand washing any items with decals to maintain highest quality.

Do you participate in community events?

Yes. We love to participate in local events, donate to charity and host in person pop up shops!  Contact us by email to see if the Pink Azalea can participate in your event today!

Are you under new ownership?

Yes! The Pink Azalea is under new ownership as of March 11th, 2015. Our mission is to provide a personalized fun experience for each customer online. We are committed to providing all customers with high quality products, reasonable prices & memorable customer service.

Do you offer bulk pricing?
We are pleased to offer discounts & special rates for large quantity orders. For more information about on bulk pricing or promotional products, please contact us for a specific quote.

Thank you for supporting our small business and we know you’ll enjoy all of our personalized products!